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Customer Service Sales Representative
Permanent
Sector
Growth Marketing Agency
Core Responsibilities
Digital Marketing Customer Service & Sales
Location
Leicestershire
Salary
£26-38K Base OTE £80K
Benefits
Great Office Environment (including fluffy friends) Private Heath and more...
Customer Service Sales Representative
We are hiring a Customer Service Sales Representative for a digital marketing agency. In this role, you’ll be instrumental in improving the customer experience and ensuring client satisfaction. Your tasks will include promptly responding to inquiries, addressing concerns, and building long-term relationships with a variety of small to medium-sized companies. In collaboration with the agency’s sales and marketing teams, you’ll participate in the creation and execution of strategies to meet customer expectations and promote business growth.
The perfect candidates will have experience in customer service or similar areas, along with a commitment to providing exceptional service and cultivating positive customer interactions. Familiarity with digital marketing services and solutions will be beneficial, as you’ll be key in navigating customers through the agency’s services and meeting their needs efficiently. Proficient communication, problem-solving, and interpersonal skills are crucial qualities for thriving in this versatile role.
About You:
You bring a proven track record in customer service roles, demonstrating your ability to handle inquiries, resolve issues, and exceed customer expectations.
You thrive in collaborative environments and derive satisfaction from working closely with cross-functional teams to deliver exceptional customer experiences.
You have commercial experience with various customer service tools and techniques, including CRM systems, email correspondence, and phone support.
You have a comprehensive understanding of the customer journey and can adeptly navigate through various touchpoints to ensure a seamless experience.
You have exceptional communication skills, both verbal and written, and are used to working with customers and internal stakeholders.
You have a proactive approach and ability to take initiative in driving customer satisfaction and fostering customer loyalty.
You are looking for an opportunity where you can make a significant contribution to a digital marketing agency
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Customer Service Sales Representative
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